At EESHAMULTI DIGITAL SERVICES PRIVATE LIMITED, we aim to deliver fresh and high-quality vegetables to your doorstep. We understand that sometimes you may need to cancel an order. Our cancellation policy is designed to be simple and customer-friendly while ensuring fair handling of perishable items.
1. Order Cancellation Before Dispatch
You can cancel your order before it is packed or dispatched.
Full refund will be issued No cancellation charges
To cancel, contact us immediately at:
email : kolla.phanikumar@gmail.com
mobile number : 967667600
2. Cancellation After Dispatch
Once the order has been packed or dispatched, cancellation is not possible, because fresh vegetables are perishable and cannot be returned to stock.
However, you may still request:
Replacement for damaged items Partial refund for missing or incorrect items
(See our Refund & Return Policy)
3. Cancellation at Time of Delivery (COD Orders)
If you choose Cash on Delivery, cancellation is allowed only before packing.
If the delivery team has already left with your order:
Cancellation at the door is not accepted
Order will be marked as “Failed Delivery”
Future COD orders may be restricted
4. Cancellation by EESHAMULTI DIGITAL SERVICES PRIVATE LIMITED
We may cancel an order in rare cases due to:
Unavailability of fresh stock
Incorrect address or unreachable customer
Technical or payment issues
Extreme weather or delivery restrictions
If we cancel your order: We will notify you Full refund will be issued (if prepaid)
5. How Refunds Work (For Cancelled Orders)
If cancellation is accepted:
Refund processed within 2–7 working days
Refund method:
Bank / UPI refund
Wallet credit
Coupon code equivalent value
(Processing time depends on your bank/payment provider.)
6. Contact for Cancellations
If you want to cancel your order, please contact:
email : kolla.phanikumar@gmail.commobile number : 967667600
Our support team is available from 8 AM – 8 PM, all days.